Posts tagged with ‘IT Service Desk’
Changes to the way users access the university’s Remote Desktop outside the UK
From Tuesday 28 March 2023, there will be a change in the way users access the university’s […]
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Tags: IT, IT Service Desk, UK Remote Desktop, Working overseas
Advisory warning to users of LastPass software – action required
Digital and Technology Services have been alerted to a cybersecurity breach of the commercially-available password management […]
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Changes to call recordings – IT Service Desk to begin recording all calls
To continually improve digital support for staff and students here at the University of Nottingham, Digital […]
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Tags: call centre, Customer service, DTS, IT Service Desk
Introduction of housekeeping for videos stored on MediaSpace
To ensure the videos for our students remain up-to-date and relevant, and we minimise any unnecessary […]
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Tags: IT Service Desk, Kaltura MediaSpace, MediaSpace, video
New IT customer service platform – coming October 2020
Last year a transformational project was started to replace our existing IT service management tools. So […]
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Tags: IT Self Service, IT Service Desk, IT Services, Self Service Portal, service management
Disruption to Outlook and Office 365 apps
There has been disruption to Office 365 today for some University staff members. If you were […]
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Tags: Information Services, IT Service Desk, o365, Office 365, Outlook
Information Services News update early 2020
Information Services are excited to share the following technology updates and news taking place in early 2020: Update […]
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Tags: Digital Network blog, Information Services, IS Update, IT Service Desk, it support, IT systems
Restoration of service to impacted IT systems
We can confirm that the following systems have been restored and are now available: Moodle Xerte […]
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Tags: clinical trials, Image Bank, international PGCHE-I, IT Service Desk, moodle, Scripware, systems, xerte
University storage moving to OneDrive
The University will be moving away from the current main data storage (such as the Z:, […]
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Tags: cloud, cloud storage, Information Services, IT, IT Service Desk, IT Services, storage
Email delays — keeping you informed
The University was alerted to a Microsoft issue on Wednesday 22 May 2019 which resulted in […]
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Tags: email, Information Services, IT Service Desk, IT Services, Microsoft