Ongoing eduroam wireless issues

October 3rd, 2023

We are aware that some users are experiencing connectivity issues with personal and university-managed Windows 10 or 11 computers while using the eduroam* wireless network.  

Our investigations are ongoing to determine the root cause and resolve the issue. At this time, there is no need to report issues to the IT Service Desk or Smart Bars as this is known and the latest updates will be added to the IT Status Page. 

Note, devices such as macOS, iPhone and Android are unaffected by this connection issue. 

If you are having difficulties connecting, we recommend trying the following steps:  

  1. Forget the eduroam network or any networks containing ‘eduroam’ such as eduroam via partner by: 
    a) Navigating to your device’s Wi-Fi settings
    b) Locate and select the eduroam network
    c) Choose the option to “Forget” or “Remove” the eduroam network from your known networks list 
  2. Reconnect to the eduroam network by: 
    a) Searching for available Wi-Fi networks
    b) Select “eduroam” from the list of available networks
    c) Enter your eduroam credentials (email address and password) when prompted 

If the above steps fail to connect to eduroam, please proceed with the following:  

         3. Run the automated Configuration Assistance Tool

         4. Restart your device

         5. Select “eduroam” from the Wi-Fi list and enter your credentials (email address & password) when prompted 

If your device is intermittent with connections to eduroam, you may need to repeat the above steps or continue trying to re-connect.  

 *Please note, you may see eduroam® in your wireless list or during the setup, this is normal and denotes eduroam as a registered trademark. 

We apologise for any inconvenience caused by this network issue.  

If you require any additional support, please raise a request using the Self Service Portal or by phoning the IT Service Desk on 0115 95 16677.  

Further instructions can be found on the Digital and Technology Services website.

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