Changes to call recordings – IT Service Desk to begin recording all calls

To continually improve digital support for staff and students here at the University of Nottingham, Digital […]

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Tags: call centre, Customer service, DTS, IT Service Desk

Covid-19 contact centre set to close

The Covid-19 contact centre – a helpline service for staff and students – will close on […]

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Tags: call, call centre, COVID-19, covid-19 call centre, Helpline

Covid-19 contact centre to close over winter break

The Covid-19 contact centre – a helpline service for staff and students – will close for […]

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Tags: call centre, COVID-19, support