July 23rd, 2015
A new network of Service Centres designed to put students at the heart of the University has been approved by the Project Transform Programme Board.
From August 2016, the majority of administration tasks and processes linked to the student journey will take place either online or in new Service Centres, located across the University’s UK campuses. This will improve the student experience significantly, ensuring consistent, friendly, informed interactions both online and in person — however the student chooses to access the service, and wherever they are based.
This marks a step change in how the University supports its students. The new Service Centres, combined with a comprehensive, single sign-in student records system, will transform the student experience at Nottingham. It demonstrates our very real commitment to ensure our students are able to access the services they need in the most convenient manner at The University of Nottingham.
The proposal to move to this new organisation model was developed by the Organisation Design Working Group, chaired by PVC Professor Sarah O’Hara. It has the support of the University Executive Board and was approved at the Project Transform Programme Board.
Colleagues currently based in Schools and Professional Services departments in a role connected to student administration are likely to be affected by this change. Leadership of the new Service Centres will be the responsibility of the new Chief Student Management Officer.
These changes mark a transformation in service delivery at the University, moving us to a set of services designed to support students and academic colleagues in the most effective way possible.
The transition requires your help. It will affect hundreds of colleagues across the University directly, and will require the understanding and patience of many more. We will of course be consulting colleagues and Trade Union representatives over the proposed changes. The success of Project Transform requires the support and commitment of all of us. I look forward to working with you on this exciting new challenge — and cementing our position as a global University with students at the heart of everything we do.
Professor Sir David Greenaway
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