New UEB role to oversee the student journey

May 14th, 2015

The structures supporting teaching, learning and research at The University of Nottingham are changing. The launch of Strategy 2020 and the work of Project Transform place our students, the student journey and student satisfaction firmly at the heart of everything we do. We need to put in place the technology, organisation design and leadership to support and guide this change.

With this in mind, a new role has been developed to lead on the management of the student lifecycle. The Chief Student Management Officer will take direct accountability and responsibility for administrative student services, from registration to graduation.  The role will be a member of University Executive Board, reporting initially to the Director of Project Transform, and responsible to Deputy Vice-Chancellor Prof Karen Cox as project sponsor.

The successful candidate will work closely with the new Faculty PVCs, the Registrar, the Chief Marketing and Communications Officer and the Director of the Campaign and Alumni Relations Office to ensure that every student receives the best service from us — from their first enquiry, through their time at University, to their relationship with the institution as alumni.

Project Transform will see the standardisation of systems and processes across the UK, China and Malaysia, implementing an enhanced professional, personalised service for all our students — whichever School or campus is their home. The new Chief Student Management Officer will be responsible for all new systems and structures that the project introduces.

The project will also see a major re-organisation of professional services staff connected with the project, ensuring that the new system is properly run and supported. The Chief Student Management Officer will manage this change, promoting engagement of all staff with the new way of working, and encouraging us all to play our part in its success. Reporting lines may change to reflect the responsibilities of the new role. We will share more information on the detail of this in due course.

Please share this news with your teams, via email and in briefings. The role will be advertised from Monday 18 May. More information about how the new role will impact on you and your team will be shared as the project progresses.



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