Medical emergencies – what to do and who to call


August 31st, 2023

If you witness or are part of a medical emergency on campus, there are clear steps you should follow to make sure it is dealt with as quickly, efficiently and safely as possible.

What makes something a medical emergency?

A medical emergency is where you think the casualty may need expert emergency medical support, for example, a suspected cardiac arrest, an unconscious person who can’t be roused, a life-threatening injury, a major fracture or other very serious injury/illness.

What should I do?

If you are at the scene, either as a first aider or passer-by, please contact University Security in the first instance – ext 8888 from internal phones, 0115 9518888 from a mobile.

Security will make the call to the Emergency Services without delay and will then connect you with the 999 operator. Calling via Security means they can support you with their first aid skills or additional equipment if needed.

They can assist with accessing restricted areas and escalation to other services as appropriate and they can also transport casualties to hospital where safe to do so.

Please visit our webpage for additional details, including non-university buildings and facilities.

What happens next?

Incidents are recorded on our incident reporting system so we can reflect on how they are managed and make continuous improvements to the way we respond.

Wellbeing support options are made available to anyone involved as medical emergencies can be very stressful and upsetting to deal with. Often it is a colleague or student who is well known to those helping out.

How can I help?

Thankfully, medical emergencies on campus are rare. But you can make sure you’re prepared to support as quickly as possible if you do encounter one.

Add the Security number (Emergency Telephone Number) to your phone – 0115 951 8888 – and familiarise yourself with where to locate local first aider information.

The My Nottingham App (available to staff as well as students) now has an Emergency tile for easy access to the university emergency telephone number.

Non-emergency injury or illness

Most of the time when one of our community has an accident or falls ill, a university first aider can help the person using their standard training and first aid equipment.

Please familiarise yourself with how to summon a local first aider (e.g. first aid notices).

Thank you for your support.

For any questions, please email the Health and Safety Team.

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