May 5th, 2023
Digital and Technology Services (DTS) is in the process of upgrading the university’s VPN service, to deliver improved security and user features.
For DTS to be able to upgrade the service, all staff and students must upgrade their VPN software to FortiClient VPN version 7.0.7 as a minimum. This applies to all devices (both personal and university owned devices).
FortiClient VPN version 7.0.7 must be installed on all devices which may be used to access the VPN, regardless of usage.
You will be unable to connect to the VPN once DTS upgrade the service.
5 . Once you have completed each of these steps, please reboot your device to enable configuration. This step is crucial.
*If the latest version does not appear, please see below.
If you can’t see FortiClient VPN 7 SSL, you will need to reset the Company Portal by following these steps:
Click on the system tray and right click the FortiClient icon (see above) Click ‘Open FortiClient console’. You may be prompted to accept the notice below. Please tick the box and accept.
If the IPSEC and SSL options still haven’t appeared, please contact the IT Service Desk.
You can ignore this message and continue with the upgrade.
University Mac devices
Mac users can install the new client version via Jamf Self Service. The installer there will remove any old version before installing version 7.0.7.
Linux
DTS is in the process of updating all guides for Linux users. Please see the instructions on the Workspace customer guides for advice on how to upgrade Linux devices.
VPN advice for non-Windows personal devices, including installing and configuring FortiClient VPN, can also be found on Workspace.
Should you have any issues upgrading to FortiClient VPN version 7, please contact the IT Service Desk in the first instance.
We thank you for your co-operation.
Tags: IT Service Desk, Network update, update to VPN, VPN
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June 26th, 2023 at 3:55 pm
Kerry
Really easy to follow instructions. Thank you!