Campus News

Staff volunteers needed for student support roles

October 7th, 2020

The impact of COVID-19 has meant the start of term has been very challenging. The University is currently handling a large number of enquiries from our students as they commence their studies, adapt to living in a new city and settle into their halls of residence. We are also getting enquiries from parents – some who are incredibly anxious. Students are telling us they are not sure where to go and colleagues in schools may similarly be concerned about how best to provide support and advice.     

Students are not sure where to seek support or have a question answered, so we are urgently looking for staff to volunteer to help with two key initiatives as detailed below. Please consider whether you could fill one of these roles and help support our students through this difficult and confusing time.  

Volunteers for virtual contact centre 
A virtual contact centre has been set up to provide telephone and online support to students and parents who have questions regarding COVID-19. The virtual contact centre is expected to run at full operation for the next three to four weeks and will be open seven days a week.  

We are seeking a significant number of Contact Centre Advisors (approximately 90 per day) to respond to queries and concerns, listening, remaining calm and being empathetic towards students and parents who have got in touch. We also have a small number of Contact Centre Management roles (two or three per shift) to be filled by staff have a good grasp of the issues that students and parents face. These roles require colleagues to be willing to act as a point of escalation and will be able to offer support and reassurance as required.  

We need staff that can volunteer some of their time for either a four-hour morning, afternoon or early-evening shift, several times a week. The role will involve you answering enquiries using Skype for Business on your laptop (note this is a virtual service and you do not need to change the location of where you are working).   

Everyone helping will attend a one-hour online training session and will be equipped with a range of frequently asked questions to help you answer enquiries. Queries that cannot be answered in this way will be logged and escalated for a response.  

If you have any questions about volunteering in the virtual contact centre please email scu@nottingham.ac.uk.      

Volunteers to help in student halls 
We also need friendly volunteers to be physically based in student halls, either on a reception desk or within a central foyer. These colleagues will provide a visible point of contact, offering basic information and reassurance to students.    

You will be provided with Personal Protective Equipment (PPE) and will not be required to go near areas where students are isolating. Volunteering opportunities are available at evenings and weekends (approximately 15 volunteers per shift).   

Volunteers will attend a short training session and will have access to a range of frequently asked questions in order to help answer enquiries. Where questions cannot be answered in this way students will be pointed to alternative sources of support and advice. These roles in halls will be offered for four weeks.  

If you have any questions about volunteering in student halls please email Sally King.

How can I become a volunteer?  
Excellent communication and customer service skills are essential for these volunteering opportunities along with a desire to support our students during this difficult time. If you are volunteering during your normal working day, this work will be undertaken instead of your usual work. Should you be volunteering in the evening or during the weekend, you can agree time off in lieu with your line manager.   

If you would like to volunteer, please ask your line manager for approval first. If your request is approved, please complete the staff volunteering form as soon as you can.  

Your normal daily work will be deprioritised to enable you to volunteer in these roles. You must agree this with your line manager before volunteering. Line managers have been asked to support their staff in volunteering wherever possible as these roles are vital in supporting students.    

Thank you for playing a key part in offering vital support to our students at this critical time.   

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University staff and students urged to follow stricter guidelines to help protect everyone

October 7th, 2020

University staff and students have been urged to join the rest of Nottinghamshire in following stricter guidelines to help stop the spread of COVID-19.

It follows a dramatic increase in positive cases of COVID-19 in Nottingham and Nottinghamshire as well as a rise in the rate of infection.

The University has now published data about active cases of COVID-19 within its community.

Nottingham City and Nottinghamshire County Council leaders have said that they expect the Government to introduce tougher rules in both City and County early next week – similar to those introduced in Liverpool, Manchester and Leeds.

How this will affect the University will be outlined once any measures are announced and introduced, although we are not anticipating changes to the current blended approach to teaching or our research activities.

Ahead of that, all councils in Nottinghamshire are asking people to act now and not mix indoors with people from other households.

Alison Challenger, Director of Public Health for Nottingham:  “We are seeing a dramatic increase in COVID-19 cases in Nottingham. Our rate of infection is now rising higher than many other parts of the country. This is a significant and worrying change.

“It means the measures we currently have in place are no longer enough to stop the spread of the virus in our city. We will have to do more to keep people safe in Nottingham.

“We would urge people to take action now and not mix indoors with people from other households. It remains OK to mix with those in your support bubbles unless someone has tested positive or has symptoms.

“We would ask people who have symptoms of COVID-19 – high temperature, continuous cough or loss of taste or smell – to self-isolate immediately and book a test by calling 119.

“And we strongly advise young people, including students in the city, to remain in their social bubbles and not mix in their homes with people from other households.”

Director of Public Health for Nottinghamshire Jonathan Gribbin said: “COVID-19 does not recognise geographical boundaries so we must stand together with our local authority partners to do all we can to fight this virus across all our communities.  The rapid and sustained increase in the numbers of positive cases is a serious cause for concern and the very dramatic rates in the city are a clear sign that action is needed now across the whole of Nottingham and Nottinghamshire.”

Cllr David Mellen, Leader of Nottingham City Council, added: “It is important to remember that there is no vaccine for COVID-19 at present. Our best defence is to wash our hands, wear a face covering and maintain social distancing. It is important to acknowledge that the majority of people are following the correct behaviours and playing their part in keeping our city safe – and we thank them for this.

“However, it is clear from the rate of infection that we must take more precautions. Nobody can afford to be complacent. Everyone needs to ask themselves, ‘am I doing enough to guard against a disease that could harm me, or the person next to me or my loved ones?’ If not, you need to change your approach and stick rigidly to the rules, if we are to see a reduction in the number of cases that are currently sweeping through our city.

“This will not be easy for any of us. We have been living with COVID-19 in our city and our communities for over eight months. Our lives have been restricted, we feel inconvenienced, and we all have worry and anxiety over our health and wellbeing. Some of us, sadly, may have lost loved ones to the virus.

“We are reaching a critical point in managing the spread of the virus as we head towards winter. So, we have to keep going. We have to continue to work together by sticking to the rules and following a few important rules and guidelines. This will help to stop the spread of COVID-19 in Nottingham.”

The rate of infection for Nottinghamshire County is 106 per 100,000, coupled with the significant rate of infection in Nottingham City which currently sits at more than 400 per 100,000. The most recent data for the city can be found here.

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Works taking place in Newark Hall – student relocation programme

October 7th, 2020

The University carries out regular checks on all of our buildings, including halls of residence, to ensure that they are safe for occupants.

During a recent survey, a number of fire safety issues were raised in Newark Hall. This relates to passive measures that stop the spread of fire through a building.

These were immediately reported to Nottinghamshire Fire and Rescue Service, who we are now working with to resolve the issues.

Both the University and the fire service are satisfied that students can safely remain in the halls at present but a programme of essential safety works needs to begin as soon as possible.

This work, which will take place over the next few months, will be noisy and disruptive and so we have taken the decision to move students into alternative accommodation while this is being completed.

We have given students a choice about which alternative accommodation best suits their needs – choices include the Orchard Hotel on campus. There will be no further cost to them and they will receive help with the move, as well as a welcome gift to help them settle in.

The likely timeframe for the move will be within the coming weeks and will be for at least the remainder of the term.

Again the University would like to stress that the halls remain safe for staff and students. As soon as the issues were discovered, mitigation measures were put into place to reduce any risk to the students and staff in the Hall. These measures, which have been approved by the Fire Service, include increasing overnight staffing levels an updating the fire alarm system to immediately evacuate all residents if smoke is detected anywhere in the building.

Students affected can ring the following helpline 0115 846 6200 with any queries or concerns or can contact the accommodation team by email.

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International connections during the pandemic – a student perspective

October 7th, 2020

Now more than ever it is important to stay connected to those around us but also those across borders.  So earlier this year U21 decided to offer students the opportunity to make new Global Connections without leaving their own country.

In August 2020 U21 launched Global Connections, a virtual ‘pen pal’ scheme for the 21st century. By putting individual students in touch with those from different universities and nationalities across the U21 network, participants had the opportunity to learn about other countries and cultures by connecting with students around the world.

Three students from across the globe, Marlene, Rebecca and Renan tell us more about their experiences as Global Connections participants:

“The year 2020 has seen a few surprises, with the COVID-19 pandemic being arguably the most ‘impactful’ crisis that has arisen across the globe. Many have faced movement restrictions, loneliness, physical and mental health problems, domestic abuse, shortage of food, among other critical consequences. These issues are not only a local concern, but also on a global scale. Nonetheless, the strengthening of international connections seems like a positive initiative that may help people from around the world to overcome the effects of the pandemic.

That has been in our case! We are three students with different backgrounds who have been put in contact through Universitas 21’s Global Connections programme: Marlene Teo, 17, Malaysian, studying BA International Communications Studies at the University of Nottingham, in Malaysia; Rebecca Reece, 20, English, studying BA Philosophy at the University of Birmingham, in the UK; and Renan Motta, 31, Brazilian, studying MSc International Law & Business at the University College Dublin, in Ireland.

In today’s society, we no longer have to rely on face to face contact to connect with others since we can use technology to communicate even overseas. Our paths have crossed due to the Universitas 21 initiative and our interest to feel more connected to people during the pandemic.

Whilst the three of us live in diverse parts of the world, our experiences with the pandemic is what we all have in common. It is in the definition of ‘pandemic’ that the virus is a global issue. We can all agree that this lockdown has made us see the real value in connection with others online.

We have all utilised technology (and continue to as the pandemic is not yet over) to study, work, and socialise. And this common ground – that we are three students who are all experiencing a global health emergency these last few months and counting – is what brings us together, beyond our different lives. We can value the way our modern world allows us to connect and continue ‘life’ in a new ‘normal’, increasing our appreciation for both in-person and virtual relationships.”

Renan Motta (top left), Rebecca Reece (top right), and Marlene Teo (bottom)

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New Track COVID study launches on campus

October 5th, 2020

A new study is launching alongside the roll out of our on campus testing solution.

The Track-COVID study is aiming to recruit a large number of students in a very short timescale in order to understand their experiences of living with the pandemic and to provide new insights into the social contexts associated with COVID risk.

To take part, students will be asked to complete a short online survey, download an app (this collects data securely and anonymously on the environment around you) and some will be invited to take part in an interview or focus group.

The study is open to anyone, aged 18 years or older who is a student registered at the university and able to confirm they have understood what the study is about and agree to being involved.

For more information on the study, its aims and how it is being conducted please visit the Track Covid website.

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Let’s be clear about EDI

October 5th, 2020

A new campaign has been launched to explain the principles behind Equality, Diversity and Inclusion (EDI), what it covers and how it relates to everything the university does.

Let’s Be Clear About EDI has been developed to guide people through each strand of equality, diversity and inclusion and to show how the principles apply to everyone’s working and personal lives.

The campaign aims to act as a conversation-starter to get teams and people talking about what they can do to create a truly inclusive and equal environment at the university, as well as providing links to further learning and resources.

 

 

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Free online lunchtime Mandarin lessons

October 5th, 2020

Nottingham Confucius Institute is offering a free six-week course covering basic Mandarin language and popular aspects of Chinese culture.

This course is suitable for any beginner with an interest in China, and would be useful for anyone who has started to engage with partners in China.

The course will be delivered by an experienced instructor who will help you build a foundation for communication in Mandarin. You will be introduced to the basics of mandarin and gain an insight into cultural attitudes and behaviours.

Lessons will take place 12.30-1.10pm every Thursday from Thursday 22 October for 6 consecutive weeks.

For more information, and to book your place, please visit the website.

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Vice-Chancellor’s blog: COVID-19 – from a parent’s perspective

October 5th, 2020

In this week’s Vice-Chancellor’s blog, Professor Shearer West reflects on campus COVID-security arrangements and supporting our students from a parents’ perspective.

Read the blog.

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Staff nominations to join Executive Board sub-committees

October 5th, 2020

Would you like the opportunity to contribute to decision making within the university? Would you enjoy working with a wide range of colleagues from different job families, Faculties and Departments?

If you would like to be actively involved in the role of sub-Committees, then the University would love to hear from you.

To broaden and diversify their decision making process, all staff are encouraged and invited to apply for a role as a Nominated Member on the sub-Committees of the University Executive Board.

This is a great opportunity for staff to become involved and play a role in strategic discussions and decision making. You will be part of a journey, seeing proposals and business cases as they develop following feedback from Committee members.

You will be required to think critically and have the opportunity to develop a wide range of skills and experiences that come with being a Committee member.

You do not need to have previous Committee experience to apply for this opportunity. You simply need an open mind, a willingness to contribute to discussions and be committed to ensuring that decisions are made fairly and within the best interests of the university.

To read more about the sub-Committees and how to apply for the role of a Nominated Member, please visit this SharePoint site.

Applications are now open and full training and support will provided for the successful candidates.

If you feel you have something to offer and you could apply your personal experiences to Committee discussions, you are strongly encouraged to consider this opportunity.

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Chancellor’s blog: Black History Month

October 5th, 2020

In recognition of Black History Month, we are delighted that our University Chancellor, Baroness Lola Young, has agreed to share her thoughts in advance of our month of recognition, thought and celebration.

Black History Month provides an opportunity for us all as a University community to recognise the diversity in our student and staff population, and to think about what we can all do to make the University more inclusive for all.

‘University Chancellor’ is one of those curious titles that is recognised as being both prestigious and yet its purpose, apart from attending graduation ceremonies, is opaque. When I’ve told people how honoured I feel to have been appointed to this role, they’ve first congratulated me, then asked me what does it mean. Good question! Happily the subject of what the role entails was the substance of a long conversation between Vice Chancellor Shearer West and me. We were both of the same mind: the role gives the title-holder and all University of Nottingham colleagues the opportunity to identify the issues where the University community has a real opportunity to deliver change, and to do something about it. Even before the murder of George Floyd and the urgency of the debates and actions that followed on, we agreed that the University’s work towards becoming a truly anti-racist institution is of the utmost importance. This is my main focus and is something that should be threaded through every aspect of the University’s policies and their implementation.

The Black History Month website encourages us to ‘Dig Deeper, Look Closer and Think Bigger’. The University’s work towards race equality and inclusion fits well with this message.

The work of the team exploring the University’s historical links to enslavement is a good illustration of the idea of ‘digging deeper’. This important, and at times uncomfortable exercise, is helping the University to recognise the role of those who have influenced and donated to the University over the past 100+ years, and will allow us to work with black communities both within and outside the University. It would be advantageous for all if we could use this opportunity to work towards aligning the interests of the University and local communities in determining the most appropriate way to recognise and respond to this history.

The University is also ‘looking closer’, primarily through its current preparation of the Race Equality Charter submission. This exercise includes a detailed look at our data relating to Black and Minority Ethnic (BME) students and staff, and prioritises our actions to address inequality over the coming years. This document will be available for review and comment from the University community before submission late in 2020.

The actions from the Race Equality Charter will ensure that the University commits to ‘think bigger’ – not only working to eradicate bias and discrimination, but enable all our staff and students to be anti-racist. In taking these tasks on in an open, transparent way, we will also ensure that the University is accountable for its actions. We must be clear though: there’s no overnight success in this area of work. That much should be obvious by now, but we should all be aware that without continued hard work and actively supporting the effort for change, we will not make the improvements to the quality of everyone’s lives that are so badly needed. Racism does not benefit the majority of people: eliminating it from our services, institutions and systems will do so.

I am pleased to see that the programme of events which the organising committee has convened for Black History Month has a mix of events which celebrate black cultures, recognise histories, and provide proactive support for our black and minority communities. The innovation which has taken place to ensure that despite the impact of Covid-19 on our ability to take part in as many face to face events as we would normally see during this month, we are able to share in these events as a University community, is really impressive, and I encourage you all to find an event that interests you, and make the time to take part.

Right now language and culture represent key battlegrounds in the so-called culture wars. In policy terms, I think language is critical as well as being slippery. For example, ‘Negro’, ‘Coloured’ ‘Black’ ‘BAME’, ‘Ethnic Minority’ and ‘Diverse’ are some of the repeatable labels I’ve had to endure in my lifetime: they’re the kind of categorisations you’ll find in institutional policy documents going back several decades. You’ll also see terms such as ‘mixed race’, ‘dual heritage’, mixed heritage’ and ‘bi-cultural’. Are any of these labels adequate? No. Do they represent how people see themselves as individuals? Not very often. And yet they persist (I use them myself sometimes). There are clear histories and explanations as to how we’ve reached this situation – but that should be the subject of a future essay. I’m pointing to language because it’s come up in several discussions during the pandemic and the evolution of Black Live Matter. Personally, I don’t identify with being ‘BAME’ though I recognise its usefulness as a kind of shorthand when writing policy documents. Part of the problem though is that it’s us – the ‘Others’, the ‘minorities’ – who have to bear the indignity of being placed in a system of categorisation not of our making. We’ll see that we’ve made significant headway when we no longer need to resort to a mix of quasi-anthropological, political, and national descriptors – that is ‘BAME’ or the categories on monitoring forms – as a way to address inequality and injustice.

Events here in the UK and elsewhere have reiterated the importance of institutions’ demonstrating their commitment to diversity, inclusion and anti-racism beyond statements of solidarity. I want the University of Nottingham to be at the forefront of attempts to achieve a more equitable and just society and, yes even sometimes to be ready to fail: there’s no quick and easy route to success. We must all take responsibility for doing some ‘heavy lifting’ on this. If intersectionality – yes I know, another of those terms – is to be at all useful as a concept, it has to mean that we all recognise our role as allies. That might sometimes mean that we feel uncomfortable as we discuss and exchange experiences, micro-aggressions, etc. We need to create safe spaces where fears and anxieties about speaking up can be addressed, where strategies that demonstrate how to be a good ally can be exchanged and where our sense of how we can develop the empathy and imagination necessary to understand reactions and comments that might otherwise seem alien and threatening.

It’s important to recognise that we need to focus on the work of achieving inclusion and anti-racism all the time, not just for one month. During October, the University will also be launching its ‘Let’s be clear about Equality, Diversity and Inclusion’ engagement campaign for staff, which will aim to ensure that all of our University staff have a strong understanding of the core elements required to lead and support Equality Diversity and Inclusion. Our Campus Life team is leading Hate Crime Awareness week, which falls between 10th-17th October. And from November onwards, we will be holding a series of webinars, which consider specific topics relating to equality, diversity and inclusion.

Finally, I am very pleased to be personally supporting two events in Black History Month. First I’m going to be interviewed by Jared Spencer for the BME Network on Friday 2 October – my very first Instagram event! The second occasion will be a conversation with the Shearer West, on Thursday 29 October. We will use the opportunity to share our own thoughts on the role of Universities in dismantling structural racism, and reflect on our own perspectives in what we can do to lead this work, and support others. Working to change culture is hard, and takes time. I look forward to working with you all as University Chancellor to continue this vital and urgent work.

 

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