Update regarding eduroam wireless issues

October 19th, 2023

Digital and Technology Services and our Digital Partner, CGI, are working to resolve the issue where some students and staff are unable to connect to eduroam.

To ensure students and staff can connect to eduroam, new authentication services have been put in place across all our buildings on UK campuses.

You should now be able connect to eduroam as normal. The feedback we are receiving, along with the growing number of devices using the new services, tells us the new authentication services are working well.

We are working closely with our suppliers to ensure eduroam continues to be available. We apologise for the inconvenience caused.

Please follow these steps if you cannot access eduroam:

For university-managed Windows devices

  1. Click Start
  2. Search for ‘Eduroam Setup 092023’
    Note: if the version is not the same, use the online installer here: Configuration Assistance Tool
  3. For username, enter your full university email address
  4. Enter your university password
  5. Click Install and then Finish at the end
  6. Restart your computer, go to the Wi-Fi list and select ‘eduroam’, you may be asked to enter your university email address and password
  7. Click Connect

For personal and other devices

  1. Forget the eduroam network or any networks containing ‘eduroam’ such as ‘eduroam via partner’ by:
    1. Navigating to your device’s Wi-Fi settings
    2. Locate and select the eduroam network
    3. Choose the option to “Forget” or “Remove” the eduroam network from your known networks list
  1. Reconnect to the eduroam network by:
    1. Searching for available Wi-Fi networks
    2. Select “eduroam” from the list of available networks
    3. Enter your email address and password when prompted

If the above steps fail to connect to eduroam, please proceed with the following:

  1. Run the automated Configuration Assistance Tool
  2. Restart your device
  3. Select “eduroam” from the Wi-Fi list and enter your email address and password when prompted

*Please note, you may see eduroam® in your wireless list or during the setup, this is normal and denotes eduroam as a registered trademark.

If you continue to experience problems with connecting to eduroam, please phone the IT Service Desk on 0115 95 16677 or raise a request using the Self Service Portal.

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