October 19th, 2023
Digital and Technology Services and our Digital Partner, CGI, are working to resolve the issue where some students and staff are unable to connect to eduroam.
To ensure students and staff can connect to eduroam, new authentication services have been put in place across all our buildings on UK campuses.
You should now be able connect to eduroam as normal. The feedback we are receiving, along with the growing number of devices using the new services, tells us the new authentication services are working well.
We are working closely with our suppliers to ensure eduroam continues to be available. We apologise for the inconvenience caused.
Please follow these steps if you cannot access eduroam:
If the above steps fail to connect to eduroam, please proceed with the following:
*Please note, you may see eduroam® in your wireless list or during the setup, this is normal and denotes eduroam as a registered trademark.
If you continue to experience problems with connecting to eduroam, please phone the IT Service Desk on 0115 95 16677 or raise a request using the Self Service Portal.
Tags: DTS, eduroam, university wifi, Wi-Fi
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