Since March 2024, Digital and Technology Services have been working to replace the university’s current Telephone Exchange system with a new platform.  

DTS would like to provide an update on the project:   

• So far, the new telephone system has been built and tested and we have moved Voicemail onto the new system.  

• Planning of the telephone migration is in progress, and we expect to commence this work later in June 2024. Migration of numbers are likely to extend over a period of several months into early 2025.  

What can you expect over the coming months?  

• When the migration work starts, we will communicate further details with Schools and Departments (via the IT Reps network).  

• When a phone is migrated, there will be a short outage on the handset. For desk phones with a Polycom logo, this will take around 2-3 minutes while the phone restarts and will only restart when the phone is not in use.  

• For phones without a Polycom logo, the outage is likely to be longer at around 5-10 minutes.  

• If phone extensions are inactive for a consecutive six-month period, they will be deactivated (excluding numbers for fire, lift and refuge points). If an extension is deactivated but is still required, please contact the IT Service Desk to request it be reinstated.  

We are unable to contact individuals regarding specific migration dates and times of extension numbers, however we will communicate to IT Reps which ranges of numbers are being migrated when plans are finalised.  

In the meantime: 

• If there are extension(s) that you no longer require (and haven’t already told us about), please inform us by filling in this form. 

• Any unused Polycom handsets can be posted back to: Physical Environment Team, DTS, King’s Meadow Campus, Room B130. 

• If you know of any specialist equipment attached to the phone system, such as Freezer alarms or other monitoring equipment, it is important that this equipment is brought to our attention so that we can manage the migration of these lines appropriately. Please complete this form to report specialist equipment. 

Other than the above (if applicable) you do not need to take any action. 

Thank you for your patience as we commence this programme of work. If you have any questions or require further information, please contact Digital and Technology Services.