July 17th, 2019
The University has published an independent review of Project Transform, together with an apology to our community of staff and students for the significant delays and disruption resulting from the programme.
Undertaken by independent consultants, KPMG, the review analyses the history of the programme from 2014 to 2017 and the causes of the delays in delivering the Campus Solutions student record management system and impacts on staff in Schools, Faculties, Student Services, Admissions and elsewhere.
The review also examines Project Transform’s more recent history from 2018 to 2019, when the new Vice-Chancellor worked with the University Executive Board and a new expert delivery partner, InfoSys, to recalibrate the programme. This resulted in the implementation of Campus Solutions alongside a comprehensive review to address organisational effectiveness and improve support for staff affected by the changes.
Now that Campus Solutions has been implemented, further progress will be made in enhancing the technology and implementing the remaining recommendations of the Organisational Effectiveness (Student Support) Review that has begun to improve joint working arrangements between Schools and Faculties, Student Services and other professional services departments.
The Vice-Chancellor has published the review report, Project Transform: Lessons Learned, to the University community in the interests of transparency and ensuring that the institution and our senior leaders learn from, and apply, the many lessons within it for future projects.
On behalf of the University, the Vice-Chancellor and University Executive Board collectively apologise to staff and students who experienced, and in some cases continue to experience, disruption resulting from the programme.
Professor Shearer West said: “On my appointment as Vice Chancellor in October 2017, it was clear from my extensive conversations with so many colleagues that my first priority was to review Project Transform, tackle the unacceptable delays to introducing the Campus Solutions system and address the impacts on our staff and students.
“The recalibrated programme over the past 18 months has ensured that Campus Solutions is now live and has begun to address some of the key factors causing continued concern to staff. I am sincerely grateful for the dedication and hard work of staff across the project team that has taken us to this point – in Information Services, Student Services, Admissions and Finance as well as colleagues across our Schools in the UK, China and Malaysia.
“However, I know that we have a considerable way to go before the system is fully optimised, our student processes are completely aligned and the programme delivers on its original promises to staff and students.
“While the review notes that there was no single cause, individual or moment in time where responsibility can be assigned for the many problems experienced with Project Transform, I do not want to side-step responsibility.
“‘Therefore, together with all members of the University Executive Board, I extend a sincere and collective apology to our community for the way in which Project Transform was developed and delivered and the considerable negative impact this had on our many colleagues who are dedicated to supporting our students.
“I also offer an assurance that the lessons both learned and applied in the latter stages of the programme – set out with frank clarity in this review – will continue to be learned and applied in any future change programmes.”
A summary of the key findings in Project Transform: Lessons Learned follows below.
2014-17: the lessons to learn
2018: recalibrating the programme
2019: implementation and beyond
As well as enhancing the data, software and hosting for Campus Solutions, further work will be undertaken to continue to implement the remaining recommendations of the organisational effectiveness review for student support delivered across the institution.
Student Services is already working with colleagues to reduce the number of manual processes that are currently required to ensure that the system delivers, and will continue to identify and remedy any overlap or gaps in student support within individual schools or departments.
The newly-appointed Faculty Operations Directors will also be closely involved in this process of continuous improvement, working closely with Student Services and as part of the Professional Services senior team that is dedicated to improving staff and student support, alongside Campus Solutions User Groups in each Faculty.
The many lessons to be drawn from Project Transform, for example on programme scope, project governance and the importance of staff consultation are being, and will continue to be, applied to any change programmes in the future.
Tags: Admissions, atudents, campus solutions, China, Faculties, finance, Information Services, KPMG, Malaysia, Project Transform, schools, staff, student services, UEB, University Executive Board, Vice Chancellor
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