New process for reporting faulty equipment in teaching spaces


September 20th, 2022

Following feedback from colleagues at the university, a new way of reporting faults with technical equipment has been launched.

At the university, we have a wealth of IT (Information and Technology) and AV (Audio Visual) equipment available in our teaching and learning spaces – and we understand how important it is that these are functioning properly and fully optimised to support and enrich the teaching and learning experiences of our staff and students.

We also recognise the frustration teaching staff experience when this may not be the case.

As a result, and following constructive feedback, we have changed the way faults are reported, streamlining the process, and making it easier to report faults and get prompt resolutions.

The new ways to get help are:

Reporting problems with technical equipment

We have dedicated IT support teams across our UK campuses to provide technical support for staff and students experiencing issues with IT or AV equipment.

  • All urgent issues, whether IT or Estate related, should be reported immediately on a new number (0115 74) 87777 (between 8:30am-5pm).
  • For general enquiries regarding technical equipment and/or non-urgent support, please call (0115 95) 16677 or register a fault via the new form https://nott.ac/room-fault.

You can also find information on the AV systems online at https ://nott.ac/teaching-space

Reporting problems with non-technical equipment

  • As above, all urgent issues, whether IT or Estate related, should be reported immediately on a new number (0115 74) 87777 (between 8:30am – 5pm).
  • Non-urgent issues involving non-technical equipment, such as furniture, for example, should be reported directly to the Estates helpdesk.

Our estate and Digital Campus Services – formerly known as Campus IT Support (CITS) – are currently conducting room checks, ensuring all technical and non-technical equipment is in full working order, ready for the new term.

This should be completed imminently. The team will endeavour to test the functionality of all teaching and learning spaces and the equipment within them, and ask colleagues to promptly report any further issues once the new term begins to resolve them quickly.

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2 Comments

September 22nd, 2022 at 8:44 am

Alison Mitchell

Hello
You have an unfinished sentence about non-urgent issues. Please can you tell us what the rest of it should say.
“Non-urgent issues involving non-technical equipment, such as furniture, for example, should be reported directly to the…?”

September 26th, 2022 at 9:37 am

Cyrus M

Hi Alison, apologies for that. The article has been updated with the correct information. Thanks.

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