National Student Survey 2020

January 22nd, 2020

Final-year undergraduate students will be invited to complete this year’s National Student Survey (NSS) from Monday 27 January.

The NSS gives final-year undergraduate studnets across the country the opportunity to provide honest feedback about their experience at University. It consists of 27 questions covering teaching, learning, assessment and feedback, academic support, organisation and management, student voice and overall satisfaction.

The results of the NSS are calculated on a University-wide basis but can also be broken down to a school/department or course level. They are used to inform prospective students on the satisfaction rates between universities and courses, and also to make improvements to the student experience here at the University of Nottingham.

The survey takes just 10 minutes to complete and consists primarily of Likert scale questions with open-ended comments.

Staff support

For NSS results to be made publicly available, a threshold of both 10 respondents and a 50% response rate must be reached both across the institution, and in each course or school/department.

The University is therefore requesting the support of all staff in communicating the NSS to final-year students.

The majority of UK students report learning about the NSS directly from staff members, so lectures, seminars and personal tutor meetings are opportune moments to communicate.

Please note that there are stringent guidelines in place that provide parameters around the manner of our communications. You can find clear guidelines in the NSS Communications Presentation for Staff.

If you have any questions, or would like access to NSS promotional materials, please contact the NSS representative(s) in your area – if you are unsure of who these are, please email

A list of FAQs can be found on the NSS website, should students have any queries throughout the duration of the survey period.

Launching the communications campaign

The NSS has been live and available for students to complete since Monday 6 January.

However, we will not be launching our communications campaign until Monday 27 January to avoid interrupting the exam campaign, and ask that all staff comply with this date, unless otherwise agreed in advance. The campaign will run until Thursday 30 April.

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