June 22nd, 2020
During times of prolonged remote working, it is important that university devices are maintained while on or off campus.
Based on feedback and reported issues by users, Information Services have some advice for users with a Windows university managed device they are using off campus.
When a university device is not connected to the university network (wired or wireless), it is not maintained in the usual way as it would be when on campus. As such, in some cases devices won’t receive important Windows and security updates.
Because of this, it is essential that users with a university Windows device they are using off campus (e.g. at home) follow some key steps to ensure the device is kept up to date and maintained.
To maintain your device, the following actions are recommended:
Dealing with repeated restart prompts
If you recently receive regular prompts to restart your university device to update from Software Center, please follow the guidance below to help to address this issue:
Please note, after clicking ‘Run Now’ on steps 5 and 6, the action takes place automatically and will not prompt once complete.
For more information about known issues with preventative and reactive actions, please see the Digital Network blog.
Reminder of remote working tools
While most university services, applications and systems are available off campus, some may require the use of remote working tools. Here is a summary of tools available:
More information can be found on the IT Services – Working remotely webpage.
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