From 2022/23 the university plans to roll out the use of the Microsoft Dynamics CRM system for the administration of Extenuating Circumstances (EC) claims.

Phase one of the rollout involved just one school, Architecture and Built Environment in May 2022.

Phase two is expected to rollout in August to capture claims during the resit period for the following schools:

• Business School
• Computer Science
• Law
• Sociology
• Life Science

Meetings are being held currently to demo the new system to these schools with follow up sessions booked in early August for testing.

Rollout of the CRM process for ECs is planned at the start of the 2022/23 Academic Term.

Please take a look at a couple of News items and Articles on the Extenuating Circumstances Process Sharepoint for some more background and information on what to expect and why this is happening.