Digital and Technology Services are working to replace the university’s current Telephone Exchange system with a new platform.

This will improve the telecommunications infrastructure, reduce costs and improve efficiency by reducing unnecessary resources.

Currently, many extensions across the university have remained unused for over 12 months, highlighting redundancy within the system.

To address this issue, DTS are implementing a series of measures over the next three months:

• Reduction of excess capacity
• Inactive extension management: A rolling policy will be introduced to deactivate extensions that have been inactive for a consecutive six-month period. However, please note that numbers for fire, lift and refuge points will be excluded from this policy.
• Sustainability efforts: Polycom phones from decommissioned extensions can be posted back addressed to: Physical Environment Team, DTS, KMC, Room B130.

Removed extensions can be reactivated by raising a ticket through the IT Service Desk.

If you currently have an external line that you no longer use, please let the Digital and Technology Service Team know by filling in this form.

Your cooperation and support is highly appreciated. If you have any questions or require further information, please contact Digital and Technology Services.