COVID-19 contact centre launched


October 19th, 2020

A helpline service for students and their parents to ask questions and raise issues they have about COVID-19 and the services and support the University offers is now live.

Callers can learn more about the services and support the University has in place, raise their issues and concerns and discuss the ways they might be addressed, and seek reassurance from the friendly members of University staff manning the phone lines and instant chat.

Call 0115 7487700 to access support.

From Monday 19 October, lines are open from 10am to 8pm Monday to Friday, and 12noon to 4pm on Saturday and Sunday. Opening times will be reviewed weekly.

There will also be an option for Live Chat functionality on the coronavirus webpages during these times.

Staff can also call the established staff helpline for help and advice on general employment queries, isolation notifications and information on COVID-related absences. Call the team on 0115 748 4800, Monday to Friday between 9am and 5.15pm.

Specific medical support can be sought from our Cripps Healthcare Centre or by contacting NHS 111. Out-of-hours, our security team is available on +44 (0)115 951 8888.

For more information on the University’s response to the pandemic and the service and support in place, visit our COVID-19 web pages.

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