The Customer Services Team within the Libraries department has libraries on University Park, Jubilee Campus and Sutton Bonington campus.

The newest member of the team was recruited in 2020 with the longest-serving member of staff has been at the university for more than 35 years.

The role of the Customer Services team is to support students with their research, which includes finding books, online resources and periodicals. The delivery of this service has changed during the pandemic to provide more help online with Ask Libraries along with live chat. The team takes the time to ensure that students visiting libraries are kept safe by checking that all health and safety requirements are met.

The team are supporting staff and students by providing safe, quiet space to study and maintaining access to resources, both in person and online.

The team’s message to the university community is to please keep using our physical and virtual libraries – there are measures in place to keep you safe and all questions are welcome. Please watch Library Adviser Janis’s #OneThing video for more information.

The team’s favourite part about working at the University of Nottingham is being part of a strong team and putting students at the heart of all they do.

Read the latest post on the Libraries Matters blog – Libraries in Numbers: supporting the university community.