Campus Solutions – Update

November 12th, 2019

Colleagues in Information Services, Student Services and across Schools and Departments are continuing to address the start of term issues with Campus Solutions and have now resolved some of the most significant problems.

Intensive work continues to address outstanding issues and improve the quality of student records data that has been transferred into Campus Solutions from a multitude of legacy systems.

However, the teams have now restored access to MyCal timetabling, confirmed class lists in the Academic Workcentre, resolved student access to Moodle or Rogo, and corrected discrepancies in curriculum data.

The Campus Solutions status webpage is updated regularly with information on the cause, current status and solutions to any reported issues.

Colleagues are encouraged to report any new issues experienced with the system for investigation and resolution as follows:

• If you cannot see a student that should be on a particular module or course, or there are errors in curriculum data, contact your local Student Services team (login required).

• For all other issues, please complete a support request form so that Information Services can resolve the issue as quickly as possible.

Students should visit a Student Service Centre where they can receive support in person. Full user guides and training are available online or you can ask your local Expert User.

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