Campus Solutions training and support


February 6th, 2019

For colleagues using the new Campus Solutions student records system

 

If you are a user of Campus Solutions, we would like to remind you of the comprehensive range of support and help available to you as you start using the new system. This flexible support model has been designed in consultation with the Campus Solutions User Groups and provides you with a range of options.

 

Online support materials

A number of help guides and video guides are available for you to view on Workspace, which have specifically been designed for new users of Campus Solutions. Please do not hesitate to get in touch if you feel like there are any gaps in the materials that have been created, or require a specific guide that does not exist. If you experience any problems viewing or downloading files on Workspace, please try using the Google Chrome browser.

You can also take part in webinars and drop-in sessions where you can see a live demonstration of the system and ask any questions that you may have. We will arrange further webinars and drop-in sessions as required.

 

Expert Users and Support Coordinators

Colleagues in your School, Faculty or Business Unit have taken on the following roles to support you:

  • Expert Users can provide you with guidance on how to use Campus Solutions or direct you to relevant sources of information. They can raise questions with the network of Expert Users and can request additional training materials for you.
  • If you experience a problem when using Campus Solutions, such as accessing the system or viewing specific information within it, please contact one of your local Support Coordinators. They will be able to advise you or, if required, will raise a call with the IT Service Desk. Support Coordinators take part in a daily call to raise any common themes, contribute to the prioritisation of issues and find out about issue resolution.

Campus Solutions requires that there is a connection made between an Academic and a student before the student record can be seen. These associations have been built using the information that you have provided to us. If you are an Academic and you cannot see a student association that you should have in the Academic Work Centre part of Campus Solutions, please use the form on Workspace to advise us of this.

 

Access to Campus Solutions

If you do not have access to Campus Solutions and require it to complete you day-to-day work, please discuss this with your line manager who will be able to raise an access request for you.

 

Contacting us

For further information please email br-cs-training@nottingham.ac.uk.

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