A message from Information Services: Wi-Fi update — action required

As part of our ongoing efforts to maintain a secure wireless network for our users, an update is required to the eduroam wireless Server Certificates. The update will take place at 8am, Thursday 21 June.

Following the update, all eduroam users will see a warning on each of their devices that their connection “may not be secure”. You may be prompted to log in to eduroam again to accept the new certificate and ensure a secure internet connection via eduroam. Users will need to:

  1. Accept the new certificate when prompted it should read: QuoVadis Root CA 2 G3
  2. Failing that, forget the eduroam wireless network and re-connect – instructions on how to connect can be found on the IT Services website.

If you have issues connecting after the change and have already tried the steps above, please connect to an alternative wireless network (e.g. UoN-guest if on campus) or mobile data network and then run the CAT tool (Configuration Assistance Tool).

Although you may be able to connect to the eduroam wireless network without validating the server certificate, your connection will not be secure. You must ensure server certificate validation is enabled.

Service/software affected: eduroam Wi-Fi

Users/areas affected: all eduroam users

Impact: Connection to eduroam will be unsecure until the new certificate is accepted

Date and time: From 08:00 BST, Thursday 21 June 2018 (15:00 CST/MYT)

Action: Users need to validate the certificate information to ensure their connection to the internet via eduroam Wi-Fi is secure.

If you have any questions, or require any support after the licence update, please contact the IT Service Desk.

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