We are aware that some users are experiencing connectivity issues with personal and university-managed devices while using the eduroam* wireless network.

Our investigations are ongoing to determine the root cause and resolve the issue.  For the latest updates, check the IT Status Page.

Please be aware that there may be short interruptions to the wireless service as we continue remedial actions.

If you are having difficulties connecting, we recommend trying the following steps:

For university-managed Windows devices:

1. Click Start
2. Search for ‘Eduroam Setup 092023’
   Note: if the version is not the same, use the online installer here: Configuration Assistance Tool
3. For username, enter your full university email address
4. Enter your university password
5. Click Install and then Finish at the end
6. Restart your computer, go to the Wi-Fi list and select ‘eduroam’, you may be asked to enter your university email address and password
7. Click Connect

For personal and other devices:

1. Forget the eduroam network or any networks containing ‘eduroam’ such as ‘eduroam via partner’ by:
   1. Navigating to your device’s Wi-Fi settings
   2. Locate and select the eduroam network
   3. Choose the option to “Forget” or “Remove” the eduroam network from your known networks list

2. Reconnect to the eduroam network by:
   1. Searching for available Wi-Fi networks
   2. Select “eduroam” from the list of available networks
   3. Enter your eduroam credentials (email address and password) when prompted

If the above steps fail to connect to eduroam, please proceed with the following:

3. Run the automated Configuration Assistance Tool
4. Restart your device
5. Select “eduroam” from the Wi-Fi list and enter your credentials (email address and password) when prompted

If your device is intermittent with connections to eduroam, you may need to repeat the above steps or continue trying to re-connect.

Further instructions can be found on the Digital and Technology Services website.

*Please note, you may see eduroam® in your wireless list or during the setup, this is normal and denotes eduroam as a registered trademark.

We apologise for any inconvenience caused by this network issue.

If you require any additional support, please raise a request using the Self Service Portal or by phoning the IT Service Desk on 0115 95 16677.